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1. A Friendly Chat
We start with a relaxed conversation over coffee or tea. I listen to your tech troubles and analyse the situation in plain English — no technical jargon. This concludes with a clear, written-down quote and a full explanation of exactly what will be done, ensuring full trust and no surprises.
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2. Expert Fixing
Once we've identified the issue, I get to work. Whether it's a slow computer, a new iPad setup, or a printer that won't print, I patiently fix the problem at your pace.
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3. Clear Explanation
I don't just fix it and leave. I explain exactly what happened and show you how to prevent it in the future, leaving you with simple, written notes to keep.